FREQUENTLY ASKED QUESTIONS

- Am I permitted to transfer funds to accounts in other banks?

Yes. The application facilitates local transfers between participating Iraqi banks via the Electronic Clearing System (ACH), as well as real-time transfers through authorized payment systems.

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- How long do fund transfers typically take?

Intra-bank transfers (within our bank) are processed instantaneously. Transfers to other banks may take up to 72 business hours, depending on the transaction timestamp and the receiving bank's processing system.

- How do I apply for a personal advance or loan?

If your salary is domiciled with our bank, navigate to the "More â?? Loan Request" tab within the application, select the appropriate type of advance, and click "Submit Request."You will be notified of the outcome via email. Alternatively, you may visit any of our branches to apply in person.

- How can I track my remaining loan installments?

You can view your comprehensive repayment schedule, monthly installment amounts, and the outstanding balance through the "Loans" tab available on the application's main interface.

- How can I track my remaining loan installments?

You can view your comprehensive repayment schedule, monthly installment amounts, and the outstanding balance through the "Loans" tab available on the application's main interface.

- Is the application secure for financial transactions?

Yes. The application utilizes the highest international encryption standards and Two-Factor Authentication (2FA) protocols to ensure the integrity and protection of your data and funds. We also support biometric authentication, including fingerprint and facial recognition.

- How can I update my personal information?

To update personal data (such as email, address, phone number, national ID, or passport), please visit your nearest bank branch.

- How are foreign exchange (FX) rates calculated?

The official exchange rates issued by the Central Bank of Iraq (CBI) are adopted. You may view current rates via the "Currencies" tab on the application's login interface.

- How can I locate bank branches and ATMs?

You can locate our branches and ATMs through the "Locations"tab on the application's login interface.

- What should I do in case my card is lost or stolen?

Please proceed immediately to the nearest branch of our bank or contact our Call Center at 6551 to report the incident. This proactive measure ensures the protection of your funds against unauthorized use. Subsequently, you may submit a formal request for a replacement card.

- How can I change my card's Personal Identification Number (PIN)?

You may change or reset your PIN via any of the Bankâ??s Automated Teller Machines (ATMs).

MBI - QNB Group

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frequently asked questions

FREQUENTLY ASKED QUESTIONS